Forum Team 10 Views Message 2 of 2 Flag for a. So you won’t need to hop around. Have waited in all day kit not collected - 5223593. Virgin Media services are only available in eligible Virgin Media network areas. on 11-02-2023 11:36. The Stream remote. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Options. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. 3. the left and right are not communicating. I'm a moderator/staff could pick this up and follow up, that would be great. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. 3. Networking and WiFi. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. If you need any help, please don't hesitate to let us know. Virgin Media Forums Agent Carley 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Excludes broadband faults and broadband network outages. Once we cancel we got a letter asking us to. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Virgin has published guidance here . Networking and WiFi. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Keep getting emails from virgin asking me to return old kit. 0 or iOS 12 or later mobile or tablet. Sorry to hear there's an issue with a charge for failing to return equipment. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. we cancel our virgin media account after 18 months as we did not have good broadband speeds. 0 Kudos Reply. Available with M50 broadband or faster. . We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I had previously informed a virgin staff member about this via webchat but I still keep. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. richardsch. Step by step guide to installing your Virgin Media broadband and Hub 3. It has been very poorly attached and has caused damage. Browse Virgin Media Virgin Media Community. If you cancel your service, you will need to return your kit to Virgin Media. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. If you do not return your kit, you will be charged for it as set out in our terms and conditions . Then enter your email address, and click on email me my new label and follow the instructions. Browse Virgin Media Virgin Media Community. Options. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Get the Hub ready by connecting the wires. Excludes broadband faults and broadband network outages. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. The impossible task of fitting Virgin Media kit in the returns box . If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Fibre to the home - not actually me, btw. In addition i also emailed EquipmentReturns@virginmedia. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. If you have any further queries or questions, please let us know. So I can help, I will send you an invite into a private,. For full instructions on how to return any of our kit, please see here and all instructions should be available there. You can, if you prefer, print your. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. Available with M50 broadband or faster. We would like to show you a description here but the site won’t allow us. virgin media equipment return anything extra to receive one. I guess the first lady I talked to misinterpreted it. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Am a little weary that if we recycle the kit that we might get billed for not returning it. I trust the bill will be cancelled when the kit. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. 0 or iOS 12 or later mobile or tablet. Sell them. What happens with this please? I'm intending to. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Phone. No, you can keep using the same phone you’ve always used. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Help returning Virgin media kit. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. It appears that returning kit is. Up to 3 WiFi Pods if needed. We would like to show you a description here but the site won’t allow us. 2% on a yearly basis, driven by fixed and mobile service price rises. Account - Mobile. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. 00 am this morning I get a text and email asking me to please return unused equipment. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. 6. Pop the telly on: check its set to the correct Input and Virgin TV’s. After canceling your service, you need to return the Virgin media kit. 2 Kudos. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. My V6 box has been replaced by a 360 and 2 days later I. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Browse Virgin Media Virgin Media Community. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Also you might struggle TV wise. No, you can keep using the same phone you’ve always used. As subject. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. This promotion means you won’t pay the usual setup fee of £35. thanks. . My Virgin Media App. In. When can - 5311065 - 2. Return Valérie for free with Canada Post. End day it's virgin media's equipment. in the box it gives. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. couldn't see where best to post this. My Virgin Media. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. 2 hours ago. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Networking and WiFi. Chatter and. Thank you both for your input and trying to help. Forum; Apps. If we need to send you some new equipment or book an engineer. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. After that it is up to VM and its contractors to ensure the kit is returned. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Account - Cable. on 31-01-2023 16:46. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. I have not received the return kit I was promised in order to return VM equipment. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. . Today I have received an email and a text message regarding the return of my equipment and that. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. We would like to show you a description here but the site won’t allow us. I have also been reminded each. we never really used the tv box and I throw it away many months ago. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. v6. This promotion means you won’t pay the usual setup fee of £35. On our wavelength In. However, despite my attempt to request for the return kit to be deli. Sign out . Returning Kit. hi. Options. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. The contract was for 12 months and at the end of the contract I cancelled it. so trying to explain anything to a human is. This includes: The Stream box. That’s why we have a dedicated team to help you with this and answer any other questions you might have. The tracking on Yodel says its still en-route. In your Stream kit you’ll find everything you need to get the Stream box up and running. Make sure to take our kit with you when you move. Further exclusions & legal stuff apply. Options. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. 0 once you have your Quickstart box. Been given my leaving date as 17th March. The clerk will print the return label and process your return. Security matters. Within that letter or email, we’ll also include information about any other changes we’re. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. SpeedWe would like to show you a description here but the site won’t allow us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Returning a V6 box. but the box the tv360 and hub4 came in, you use to return the old kit. . Claim up to three (if needed) with our WiFi guarantee. They were not required to return it but were asked to recycle it correctly. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Quickstart is the quickest and easiest way to setup our services. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. QuickStart, set up and connections. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. If we don’t get the requested kit back,. sorry if in wrong place. It's an outstanding balance and will just go through the collections process. They will be charged for not returning any rented equipment that VM want back. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Stay safe online. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Account - Mobile. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If it’s not a technical issue you need help with then we’re here to support you on. Kit return 5 hours ago Have waited in all. Home Phone. You might find a local Collect Plus. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Yup this is another completely broken VM process. @Hannahman wrote:. When you’re booking your move, let us know if you want to choose a new package for your new home. They said it should be 30 days to return so basically I hav. Upgrading V6 boxes to 360. The webpage usually list which items need returning, however it doesn't at present. Just joined. I had a message about collecting my kit. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. services. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. I have today 11th feb had the same original email we need to collect your kit. Account - Cable. We would like to show you a description here but the site won’t allow us. Enjoy this video!Thank you for watching! Please. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. We would like to show you a description here but the site won’t allow us. Help with a refund for a bereaved account. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. H. Please look out for the purple envelope in the top right of your scre. SpeedWe would like to show you a description here but the site won’t allow us. Although this question has appeared before the answers vary and I need definitive advice. Phone. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. If we decide to do this, we’ll let you know. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Browse Virgin Media Virgin Media Community. your Boosters are paired. So thats what i did. Virgin Media Staff Options. Keep a hold of your receipt as this will have your tracking number on it to track your return online. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. @00johnjohn00 wrote:. An Ethernet cable – The. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. . hello007007 Posts: 149 Forumite. services. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. 2. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. I guess the first lady I talked to misinterpreted it. 1. I have not received the return kit I was promised in order to return VM equipment. Control your services . How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. I am going to send you a private message. Equipment remains our property and we charge for anything unreturned. Virgin collected my equipment early last year. Returning kit. Changes to Virgin Media prices 2023. This feels like a mass-send e-mail campaign / request. My VM account ended on 31st March. the enevolope they send is free. . Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. Return Old Kit - Virgin Media Community - 5285247. The advice was to recycle the old hub. No setup fee is available on all bundles, broadband & phone, and broadband only packages. O2 shop or local council recycle yard. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. We would like to show you a description here but the site won’t allow us. Options. It's at least 7 years old! We would love. couldn't see where best to post this. . 5. agreement. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Then, drop it off at a Yodel store. I recently signed up for Virgin Broadband. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. 12K; 225; 463; Natalie_L. I am putting a complaint in with ofcom along with all the evidence I have. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Step by step guide to installing your Virgin Media broadband and Hub 3. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. byrnesv. Virgin Media want their box back - i dont have it. If we decide to do this, we'll let you know. Only kit that supports HDCP 2. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Steveiow. That’s because while you're with us, you rent your kit, rather than own it. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Connect the Hub’s power cable with the blue tab. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. Virgin Mobile. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Could you give le and orientation?. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Account - Mobile. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. Joining in. Most QuickStart kits have just 6 cables, connectors and powerlines to. We use Collect+ services for returning. We would like to show you a description here but the site won’t allow us. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Forum; Apps. Changes to Virgin Media prices 2023. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Posted in Managing Your Account - Cable. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. on 25-11-2022 12:11. in the box it gives you a returns label to post the old kit back. Virgin Media;. Sort this out please. If we don’t get the requested kit back, then we may charge to replace it. Virgin Media Help - Get help, tips and advice to m. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. I'm sure they would have charged me if I was out when they arrived. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Thank you in. Browse Virgin Media Virgin Media Community. Account - Cable. We would like to show you a description here but the site won’t allow us. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. When referring to “agreement” we mean all of these things. For my surprise, in the package of the hub 5, was another package to return the hub 4. . We would like to show you a description here but the site won’t allow us. 28 December 2011 at 1:11PM. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. on 26-03-2023 08:51. New 4K Ultra HD kit uses HDCP 2. Normally, we ask you to return your kit.